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Release Notes - 2024
Use Release Notes to keep up with what's been going on. Release Notes provide a summary of all features, resolved issues, and known issues in the latest version of the LookDeep Clinical Action Platform.
Learn more about our latest feature releases, product improvements, and bug fixes.
In this article
- Q4-2024-2 (11/25/2024)
- Q4-2024-1 (10/02/2024)
- Q3-2024-1 (08/13/2024)
- Q2-2024-2-Hotfix1 (06/11/2024)
- Q2-2024-2 (06/04/2024)
- Q2-2024-1-Hotfix1 (05/14/2024)
- Q2-2024-1 (05/02/2024)
- Q1-2024-2-Hotfix1 (3/24/2024)
- Q1-2024-2 (03/20/2024)
- Q1-2024-1-Hotfix1 (2/27/2024)
- Q1-2024-1 (01/30/2024)
Release: Q4-2024-2
Date: 11/25/2024
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-1181 | Send Alarm email for applicable Events following an update | Enabled the Alarm email alert for “Events” that are updated. For example: An Event created created as “Prevented” / “Fall-Unassisted” will not send an email. However, if it’s updated to “Occurred” / “Fall-Unassisted” an email alert will now be sent. Previously the update did not trigger the email to be sent. |
NEW
| Issue | Summary | Release Notes |
| LD-939 | User Preference on Time Format - Military or Regular | Allow the user to select time format (military or standard) preference in their User Profile settings. |
| LD-959 | Camera update available - alert user when update available | Alerts the user when they are using a camera that has a software update available. |
| LD-1158 | Away Message - enhancements | Enhanced the Away Message: * Moved it to the top of the video block to allow full view of the room * Changed the color to make it easy to read in all light conditions |
| LD-1166 | Automatically start/stop monitoring sessions from ADT feed | Optional Administrator setting to automatically starting or stopping a monitoring session for fixed cameras based on applicable ADT events. |
| LD-1167 | Log where a Monitoring Session is started | The Monitoring Sessions page, now includes a field to show where a monitoring sessions was started: * Team Mode * Central Monitoring * Monitoring Wizard (the Monitoring Sessions page) * Adt Feed |
| LD-1182 | Zoom maintained when size of video block changes | Zoom level is maintained following a change in the block size. A reset button is also now visible. |
Release: Q4-2024-1
Date: 10/02/2024
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-954 | Monitoring Notes not available on hover over | Issue resolved |
| LD-1094 | LVU - Transfer between Ethernet to Wifi | Previously, if the ethernet is removed while the LVU is turned OFF, there is a chance the wifi unit would not be enabled. This issue has been resolved and operation between ethernet and wifi is seamless. If ethernet is available, it will be used as the primary connection option. |
| LD-1100 | Enable Test Video without requiring an Active Monitoring Session | Resolved this issues. In order to “Test Live Video” an active Monitoring Session is no longer required. |
NEW
| Issue | Summary | Release Notes |
| LD-1061 | Create UI for Viewing Transfer and Assignment History | Reporting > Patient Tracker - provides a detailed log report of all Assignments and patient Transfers.
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| LD-1067 | Show last login time on the Assignments page | This additional information helps ensure Assignments are being made to the proper users. Green highlights are used for activity within the last hour. Red highlights denote activity greater than one hour. |
| LD-1091 | Add Narrow mode video profile to video device | Added an optional “narrow mode” to reduce the default field of view (ie 120 degrees) for the LookDeep camera. This essentially provides a pre zoomed in view without resolution loss. |
| LD-1097 | Video Device Menu Option under Ellipsis | Video Device Name is now on it’s own line allowing the full camera name to be displayed. |
| LD-1098 | Eliminate screen flashing when connecting live video during Transfers | Screen flashing has been eliminated when connecting to live videos during Transfers. |
| LD-1108 | Transfer to Another Room | Scenario: patient is actively being monitored and an ADT notification of a room change is received. This change will alert the user and give them the option to change the room # with the application without having to stop and start a new monitoring session. |
| LD-1111 | Ensure Hover-over Buttons are always visible | Changed the shading of the hover over buttons to ensure they were always visible (ie in very bright / white backgrounds or dark backgrounds). |
| LD-1115 | Add out of Room Banner | Added a new “Away Message” feature that allows users to provide a visual indicator on the live video block with monitoring is ongoing but the patient is out of the room. |
| LD-1117 | Better Pan User Experience - Click and Hold | Added the ability to click and hold to control the pan/tilt on PTZ cameras. |
Release: Q3-2024-1
Date: 08/13/2024
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-1033 | Video Device Stability | Ongoing performance improvements have been implemented to increase overall video stability and improve user experience in less than optimal network environments. |
NEW
| Issue | Summary | Release Notes |
| LD-465 | Video Device Page Redesign | Moved action buttons under a dropdown called Device Management. And grouped settings into logical sections. Access to various settings are unchanged and governed by the user's Role. |
| LD-794 | Add App Modules Capabilities | Enables LookDeep to configure custom applications (i.e. Virtual Sitting, Virtual Nursing, eICU, etc.) with various menu options that can all be named/labeled based on each customer’s preferences. |
| LD-827 | Automatically Set and Use a Safety Zone on a Device | When a monitoring session is initiated, the Safety Zone will automatically be set based on a close approximation of the bed region. |
| LD-851 | Nurse Station - Blurred Videos on Central Monitoring | The Nursing Station view is only available in Central Monitoring and displays all video windows in blurred mode. This balances patient privacy while still monitoring the room. The user can optionally turn the blur on/off for each video block. The primary use case for this option might be a centralized Nursing Station on a given floor. |
| LD-912 | Team Mode - Workforce Efficiencies | Introducing the ability to seamlessly assign and transfer patients between users providing uninterrupted live video monitoring. |
| LD-921 | eICU Virtual Requests - Backend Rewrite & Admin Page | Improved handling of eICU requests and created a log accessible by Administrators under Monitoring > Inbound Requests. This log is helpful to track the status of all ICU requests (button pushed) - timestamp, facility, room number, status and who accepted it. |
| LD-943 | Offline Device - Improved Video User Experience | In Central Monitoring or Team Mode, when a device is known to be offline, the video block displays the message “This device appears to be offline“ and the Connect button is unclickable and greyed out. When the device comes back online, that message disappears, and the Connect button becomes clickable. |
| LD-944 | eICU Pop-up - Added the Facility | Added the facility name to the eICU pop-up message displayed to the Virtual Nurse. The pop-up message now includes: the patient’s name, room number and facility name. |
| LD-945 | Team Mode - Automatically connect to live videos | In Team Mode, all available Live Videos will automatically connect when the page opens without the user having to hit the “Connect All” button. |
| LD-952 | Enhanced Nurse Call Log entries for failed connections | If the hospital does not successfully receive the nurse call message, the logs now identify the reason. Fields have been added: “Status“ and “Failure Reason” to the Admin > Monitoring > Nurse Call Logs. |
| LD-957 | Handle missing discharge events from ADT feed | We were not always getting discharge messages in the ADT feed for various patient types. To address this, the ADT ingestion has been modified so that whenever we’re admitting or transferring a patient to a room, we mark all existing Active patients in that room as Inactive. |
| LD-962 | Team Mode - Added 'Create Monitoring Session' | Within Team Mode, you can create a new Monitoring Session using the right side panel. There is no need to leave the screen and therefore never lose site of your patients. |
| LD-963 | Show device and version on live monitoring block | The video device name and version number have been added on all Live Video blocks under the ellipsis. |
| LD-979 | Allow Users to remotely reboot video devices | From within Central Monitoring or Team Mode, allow users to remotely reboot a video device from the live video block. This menu option is under the ellipsis and is available to all users who have the privilege setting to view patients. |
| LD-997 | Simplify the Buttons on Central Monitoring / Team Mode | Streamlined the buttons to improve the user experience. |
| LD-1001 | Added Permissions for Assignments and Infinity Watch | New Role permissions added for Team Mode: Manage Assignments, Receive Assignments and View Assignments. |
| LD-1015 | Whenever opening video blocks, change the default to show all safety zones. | When a live video block is initially opened, it will default to show the Safety Zone if one is already set. |
| LD-1037 | Added Stop Monitoring Under Live Video Ellipsis | The ‘Stop Monitoring’ action has been added to the ellipsis on the live video block. This enables users to stop a monitoring session and thereby remove the live video block without ever leaving Central Monitoring or Team Mode. |
Release: Q2-2024-2 Hotfix1
Date: 06/11/2024
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-970 | Audio Issue with v1.8.9 | Replaced gstreamer file - issue resolved. |
Release: Q2-2024-2
Date: 06/04/2024
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-642 | Distribute Pop Up alerts By Role / Topic | User Role profiles have been enhanced to include a topic indicator (Virtual Nursing, Virtual eICU, Virtual Scribe). This enables pop-up alerts to be directed to the appropriate users only. |
| LD-691 | Add Ethernet Connection to Video Device Page | When a video device is connected via ethernet as opposed to wifi: (1) a visual indicator is now available on the live video window in Central Monitoring (2) and on the Video Device there is a new column available (Network Interface) |
| LD-743 | AI Nudge Confirmation in Central Monitoring UI | When nudge is activated in the UI it does not leave the screen until there is a mouseover into that video block. When the mouseover occurs the UI the flashing yellow perimeter goes away. |
| LD-792 | Enhance Shift Report to include AI Nudge Metrics | The Shift report has been updated to include the following columns: “AI Nudge Events” - the number of nudge events per patient in the given time “AI Nudge Avg Response Time” - the average response time (in seconds) for the nudge to be acknowledged by mousing over the video block |
| LD-824 | Safety Zone Nudge - Adjustable based on Number of People in the Room | Created a LookDeep administered setting to supress the AI nudge depending on the number of people in the room. This attempts to minimize the nudge activity when many people (family or staff) are in the room. During such times, the patient is logically safer, and the safety zone is more likely to be crossed. For example, let’s assume it’s set to 5. This means that if the AI identifies 5 or more persons in the room, it will not trigger the AI Nudge. |
| LD-888 | eICU Button - Light Status Change | When a person in the ICU pushes the eICU button the light *should flash white* until: # A video visit or live video monitoring session is opened to the device # 15 minutes (should be a setting at the health system level) the LVU LED should return to it’s previous state (ie. Green if connected or Blue if ready to connect) and not remain flashing pinkish-white indefinitely. |
| LD-896 | Video Visits / Test Video should start with Audio Muted | Previously, when a video visit was started, the audio was enabled. With this change, the default will be that audio is initially muted. |
| LD-903 | Configure NetworkManager to prefer ethernet over wifi | LVU will now prioritize an ethernet connection over a wifi signal. |
| LD-914 | Virtual visit request via pop-up alert does not require an Active Monitoring session | Virtual visit which generate a pop-up alert in the application are typically generated from an external request such as a bedside nurse pressing the EICU button. Previously the system required that a monitoring session was active for that patient (room). With this change, an active monitoring session is not required as long as the request is from a room with a fixed video device. |
| LD-915 | Allow customizable logo on kiosk mode page | Allows Administrators to change the logo that appears on the video monitor in the patient’s room. The default will be the Hospital System Logo. |
| LD-924 | EICU Button - Audit Trail | The EICU button has an audit trail - logs entries for: # the video device received an eICU button click # we published the notification alert message # the web app logs it received it (and shows it on the screen via blue pop-up) |
| LD-938 | EICU Button - Audible Announcement | When the ICU button is pressed, an announcement for the app users is played. It repeats every 30 seconds until it's answered via the Video Visit button. |
Release: Q2-2024-1 Hotfix1
Date: 05/14/2024
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-917 | Change Video Device Setting to use new gstreamer | Resolved issue preventing microphone from working properly. |
| LD-927 | Video Visit - Fails to Start | Resolved issue where video visit failed to start due to user currently on the Patient details page. |
Release: Q2-2024-1
Date: 05/02/2024
NEW
| Issue | Summary | Release Notes |
| LD-553 | Prevent unnecessary patient monitor refreshes in central monitoring | Performance improvement - eliminating unnecessary API calls. |
| LD-844 | Do not attempt to connect to paused monitor sessions with connect all in central monitoring | Performance improvement - eliminating attempted connections to paused cameras. |
| LD-866 | Error when attempting to Delete View | Resolved error that occured with deleting a view. |
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-140 | Improve division scoping rules | Added the ability to see 'All Hospitals' in Hospital dropdown. |
| LD-822 | Improve video metrics collection | Improved logging of device activity. |
| LD-841 | Do not allow user to Open more than 1 live video per patient per login | Prevents a user from attempting to connect more than one time to the same patient video thereby avoiding connection errors. |
| LD-842 | More explicit client side logging of patient central | Improved logging on client for expanded user actions. |
| LD-859 | Allow downloading extended log data from devices | Improved troubleshooting tools. |
| LD-869 | Add three second delay before reconnect attempt in central monitoring | Improved performance - error avoidance when user attempts to rapidly click the Connect button. |
Release: Q1-2024-2 Hotfix1
Date: 03/24/2024
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-834 | Timeout Error | Resolved bug to significantly reduce the timeout error. |
Release: Q1-2024-2
Date: 03/20/2024
NEW
| Issue | Summary | Release Notes |
| LD-685 | New Hospital Preferences Page | Provides a single page of configurable parameters for the selected hospital. Access to this page requires the “Edit Hospitals“ privilege to be enabled for your Role. |
| LD-719 | Enhance Nudge with Audio Indicator | AI Nudge has been enhanced with an option ‘ding’ to help alert the VMT to a potentially unsafe situation that may require intervention. |
| LD-752 | Reorganize Health System and Hospital Preferences | With the growth of the application, it became necessary to reorganize the configuration parameters available to an Administrator. |
| LD-758 | Device Unavailable - Improved User Experience | The Live Video block with now provide a clear indication if the device is offline. If the user decides they still want to attempt to connect, they will be presented with a pop-up alert that provides the same warning however, the user can still attempt to connect if they desire. Best practice would be to first confirm that the camera is powered on. When the camera is properly powered on, the live video window will automatically update to allow the user to connect as normal. |
| LD-759 | Video Error Message Consolidation | Various video connection informational and error messages have been consolidated. The new messages include:
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| LD-764 | "Connect All Video" Button - Only for Cameras that are Powered on | The "Connect All Video" button will now only attempt to connect to cameras that are properly powered on. It will skip those that are believed to be offline. |
| LD-783 | Make AI Nudge Indicator Around the Block Bigger | Improved the visibility of AI Nudge - made the highlighter border 4 pixels wider and added 5 seconds of flashing. |
| LD-805 | "Connect All" Button - Video Delay is Configurable | The Video → “Connect “All” button on Central Monitoring provides a slight delay between connecting the available Live Video blocks. This is done to avoid overloading the network with multiple connection attempts at the same time. This setting is available to users with access to the Hospital System Preferences page. |
| LD-808 | Added More Audio Options to In-room Alarm | Added to audio announcement options to Alarm in-room announcement options: * “Please Stay In Bed” * “Please Stay in Bed a nurse is coming soon” |
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-780 | Alarm Indicator is based on Hospital access | Alarm Indicator will only activate for active users who have access to the patient’s Hospital. |
| LD-781 | Zoom now available on 480p | Zoom is now available on cameras set at 480p video resolution. |
Release: Q1-2024-1 Hotfix1
Date: 02/27/2024
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-756 | Improve Multi-user Video Connectivity | Reduced default video resolution from 720p to 480p to reduce bandwidth requirements. |
Release: Q1-2024-1
Date: 01/30/2024
NEW
| Issue | Summary | Release Notes |
| LD-476 | Convert Attributes into a field on the Patient | The end-user experience and usage of Attributes did not change. Only the backend and how they are administered. |
| LD-561 | Multi-User Alarm Activated Indicator | All users will be aware when an Alarm is activated. |
| LD-575 | Patient Central compatibility with Edge on Windows 10 | Patient Central is now compatible with Edge on Windows 10 (version 120.0.2210.91 and up). |
| LD-587 | Improve horizontal scrollbar behavior on all Pages | Improved horizontal scrolling on all pages to ensure consistent user experience with buttons always visible. |
| LD-619 | Getwell integration enabled | Added ability to integrate with the Getwell inpatient entertainment and information system. |
| LD-620 | Add the Ability to Remove (or Delete) Filters | Added the ability for end users to delete a filter they no longer need. |
| LD-624 | Add Date/Time Field Type to Custom Fields | Date / Time custom fields are now supported. |
| LD-634 | Added MRN to QuickView | The MRN is now accessible from within Central Monitoring. This is important for patient identification and validation when initiating a new monitoring session. |
| LD-635 | Improved AI Nudge Visual Alert | On very large monitors, the old alert method was subtle and could sometimes be overlooked. This new user interface changes the live video header to make it easier to see. |
| LD-636 | Enhance Workflow when initiating Video Visit (Preview) | Allows a virtual nurse / clinician to peek into a room without announcement or disturbing the patient prior to initiating a virtual knock. Prevents disrupting a sensitive situation (ie family visit or in-room procedure). |
| LD-637 | Alphabetize Attribute List in QuickView / Patient Detail | Made it much easier to find the attributes in a long list quickly. |
| LD-647 | Alarm - Sound in the Room Option | When an Alarm is activated, an MP3 audio alarm from the speakers will be activated in the room. The type and duration of the Alarm are configurable by a system administrator. |
| LD-648 | Change # of Columns - Add Shortcut Keys | Use the hotkeys (Shift + Up arrow) to increase the number of columns and (Shift + Down arrow) to decrease the number of columns. |
| LD-657 | Restrict Monitoring Session - No Video Popups to the hospitals you do not have access to | Restricted this Alert to only hospitals to which you have access. |
| LD-665 | Patient Edit Page - Update Organization of Fields | This change should make fields easier and quicker to locate on the patient edit page. |
| LD-675 | Reorder Menu Options | Reorder the top 4 menu options as follows: * Home * Patient List * Central Monitoring * Manage Monitoring |
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-640 | Error Message on Live Video | This issue is resolved. Error message will no longer display on connected live video. |
| LD-645 | Patient - Edit (Forms page) - bug sorting | Resolved bug that precluded proper sorting of all columns. |
| LD-668 | Edit Hospital Preferences | The role privileges have been updated as follows: Role setting: Health System Layout => - NOT CHECK: “Edit health system preferences” - CHECKED: “View health system preferences” Therefore: - Custom Fields are viewable but not editable - Attributes are viewable but not editable. |