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Release Notes - 2025
Use Release Notes to keep up with what's been going on. Release Notes provide a summary of all features, resolved issues, and known issues in the latest version of the LookDeep Clinical Action Platform.
Learn more about our latest feature releases, product improvements, and bug fixes.
In this article
- Release: 2025-Q2-1 (Hotfix 1)
- Release: 2025-Q2-1
- Release: 2025-Q1-1 (Hotfix 3)
- Release: 2025-Q1-1 (Hotfix 2)
- Release: 2025-Q1-1 (Hotfix 1)
- Release: 2025-Q1-1
Release: 2025-Q2-1 (Hotfix 1)
Date: 5/5/2025
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-1539 | Regression Bug: Team Mode > Create Monitoring Session > Video block does not appear - rather shows on Unassigned Patient List | Within Team Mode, when a user creates a new monitoring session, the video block will open for that user. |
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Release: 2025-Q2-1
Date: 4/28/2025
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-1373 | Updated Acuity Score - Rounded to 1 decimal place | Acuity Score is now rounded to 1 decimal place. |
| LD-1417 | Corrected - Ethernet / Wifi script leaves wifi enabled in certain cases | Wifi has been disabled when not in use. |
| LD-1481 | Video Visit Preview - Improved Functionality | Issue resolved. All Preview functionality is now works properly. |
NEW
| Issue | Summary | Release Notes |
| LD-1339 | Enhanced Assignments Page to Support Staff Types | The Assignments page now supports staffing across all Staff Types (ie. VMTs, Virtual Nurses, Bedside Nurses, PCAs, etc.) |
| LD-1344 | Profile Enhancement - Introducing Avatars | The Profile settings have been updated to allow users to set their own avatars. |
| LD-1348 | Require an update of LVU when on an old version | The system will now require video devices on older versions to be updated to the current version before being used in production. This will ensure proper functionality and access to all the available system features. |
| LD-1360 | Updated Design of how Voice Commands are Managed | Improved the user interface for setting voice commands through the application |
| LD-1367 | Log Enhancements: Video Visit details | System logs have been enhanced to show many more details for each video visit (ie. camera name, type of camera, room #, patient initials). This will significantly improve reporting. |
| LD-1368 | Improved Clarity for PTZ option on Video Visits | Updated the text on pop-up prior to a video visit from “PTZ” to “Enhanced Zoom + PanTilt”. This is clearer for all users. |
| LD-1369 | Resolved Left Sidebar - Remains open after closing Quickview | This was unintentional application behavior and has been corrected. If open, the left sidebar will remain open after closing Quickview. |
| LD-1371 | Added the My Assignments page for Staff Types | Virtual Nurses can now use the new “My Assignments” page to see who is assigned to which patients across all Staff Types. From this page, they will also be able to: view/edit their patients, do a video visit, message (if messaging is integrated) and transfer patients. |
| LD-1379 | Added Staff Types to the Application | Introducing Staff Types - one or more Staff Types can now be set at the User level. These are defined by the Hospital System with some defaults such as: VMT, Virtual Nurse and Bedside Nurse. Staff Types are used throughout the application to support various workflows. |
| LD-1382 | Persist Infinity Watch carousel timer value during current session | Any change a user makes to the IW carousel timer will be saved in their local storage so that value will persist during the current session. |
| LD-1388 | Persist the table page size during current session | Any change a users makes to the number of rows per page on a table view will be saved in their local storage so that value will persist across the current session. |
| LD-1403 | Updated settings on voice models to defaults to eliminate False Positives | Voice models have been updated to significantly reduce the false positives. |
| LD-1408 | Infinity Watch Enhancements | The Assignment page now has a toggle for each Virtual Sitter that designates them as user of Team Mode or Infinity Watch. Each Virtual Sitter can only be a user of Team Mode or Infinity Watch - not both at the same time. In all cases, the Virtual Sitter is assigned patients. Infinity Watch users can now transfer patients directly from the Infinity Watch page. The transfer functionality works the same as Team Mode with one significant difference. In Team Mode - transfers are accepted by the receiving user and not removed from the senders screen until the receiver has successfully connected. In Infinity Watch - the transfer is immediate with no waiting period. |
| LD-1423 | Created Messaging Integration Function / Process | Introduced the ability to integrate with a 3rd party messaging application via our partner API. |
| LD-1424 | Added Care Assignments to the Application | Introducing the Care Assignments page which shows a table summary of all patients assigned across all Staff Types. |
| LD-1440 | Nurse Call - Log Report Enhancement | Added the Hospital name to the Nurse Call - Log Report. |
| LD-1441 | Added "Get Security" as a Virtual Topic | Added “Get Security” to the list of available key words. |
| LD-1442 | Made "NexusHelp" a Combo Wake Word Short cut (Voice Shortcut) | Made "NexusHelp" a Combo Wake Word Short cut (Voice Shortcut) |
| LD-1448 | Central Monitoring - AI Nudge Toggle added | Users can now define views in Central Monitoring that optionally include AI Nudge. It may be optimal to turn off nudge when observing many patients (ie. display on a large TV or monitor in the Virtual Nurses room). |
| LD-1449 | Added Offline Installed Cameras to Operational Live View | Operational Live View has been updated to include a section for fixed cameras that are Offline. |
| LD-1451 | Added Name of Assigned Virtual Nurse to Virtual Nursing Request | The name of the assigned Virtual Nurse has been added to the pop-up for the Virtual Nursing request. This applies if the Virtual Nurse Staff Type is enabled *and* there is a Virtual Nurse assigned to that patient. |
| LD-1452 | Added confirmation to the patient that Virtual Nurse Request was sent | When in the room a voice command is triggered, a vocal notification is now heard in the patient’s room. Example: “Hey LookDeep” → “Get Nurse” Those in the room will hear: “Thank You, I Have Requested Your Nurse” |
| LD-1453 | Created Notification Process for Receiving User between staff types | Patients sent to a user are highlighted in yellow and must be acknowledged to clear |
| LD-1456 | Enlarged Connection Message on Patient Monitor / TV | We made the "Connecting - please wait" notification larger and easier to read on the patient’s TV when video visit is connecting. |
| LD-1463 | Enabled editing of most Patient fields regardless of Monitoring status | Before this change, most Patient fields were not editable if there was an active Monitoring session. That restriction has been removed and now most fields are editable. |
| LD-1479 | Adjustable Doorbell Knock volume | Doorbell volume can be adjusted as a new Hospital Setting |
| LD-1480 | Made Test Live Video & Video Visit Talk/Listen/Mute Buttons the same as Live Video Buttons | Made the hover over buttons (Talk / Mute) consistent on all video pages. |
| LD-1494 | Alphabetized User Management Pages | All fields are now alphabetized for an improved user experience. |
| LD-1496 | Added Search for Patient in a Specific Room | When doing a global search, if user searches on a Room #, within the Rooms section, add the current Active Patient for that room if one exists. |
| LD-1497 | Alphabetized User Fields: Groups and Hospitals | User list page fields, Groups, and Hospitals, have all now been alphabetized, making it easier to find and compare details. |
| LD-1507 | Improved Performance of System Logs and the User Management Menus | Improved to return more quickly |
| LD-1534 | Add Admin button to Video Devices page to initiate a secure tunnel session | In order to facilitate remote access to devices that meet customer IT processes, we add a button that the customer controls - when activated, it will open a secure tunnel to the AWS IoT Secure Tunneling service. All actions are logged and are reportable. |
Release: 2025-Q1-1 (Hotfix 3)
Date: 3/28/2025
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-1482 | Virtual request popup failed to appear in some cases | Issue resolved |
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Release: 2025-Q1-1 (Hotfix 2)
Date: 2/18/2025
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-1308 | Observer Attention Notification | When using Team Mode and Infinity Watch, if there is no activity for N minutes the user will receive a pop-up notification: “Are you still observing patients”. If it’s not acknowledged after an additional N minutes an audible ding is added. This is a system-wide setting configured on the Hospital System Preference page. N is defaulted to 10 minutes. These activities are logged. |
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| LD-1341 | Network Interface - Corrected Status | The Network Interface field on the Video Device list page was not always showing the correct connection type: Ethernet or Wifi. This issue has been corrected. |
| LD-1358 | Low Wifi Indicator - Display Fixed | The Low Wifi icon was not showing on video blocks when appropriate. This regression issue was resolved. |
NEW
| Issue | Summary | Release Notes |
| LD-1315 | Advanced Reports are updated hourly | Previously, reports were delayed for 24 hours. Now, they are updated hourly. |
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| LD-1317 | Live View - Minor UI Enhancements |
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| LD-1320 | Transfer Enhancement - Added Hospital Filter | In Team Mode > Create Monitoring Session - the patient list can get quite long. Added an optional drop-down that allows the user to select from any hospital they have access to filter the list of patients. |
| LD-1322 | Update Logo - Bottom Left in the Application | Added the ability for an Administrator to update the logo in the bottom left sidebar of the application. |
| LD-1323 | Test Live Video- now supports testing a PTZ camera | Added the ability for an Administrator to test a PTZ camera independent of the LVU. |
| LD-1324 | Global Search - Filter Update | Updated to sort patients by Active first (ie inactive patients are at the bottom) |
| LD-1331 | Added warning for Unsupported Browsers | The LookDeep application is supported on the Chrome and Edge browsers. If a user accesses the application via another browser, a warning message will be displayed at the top of the application and must be acknowledged for it to go away. |
| LD-1343 | User Profile - Added Display Name | Added the ability for users to provide a “preferred name” (e.g. Nurse Jenny, RN Jenny, Dr Joan, Dr Walters) used on any monitor display to a patient. This setting is available to all users on their Profile page. Most applicable to Virtual Nurses or Providers who do video visits with patients. |
| LD-1346 | Virtual Nurse - eICU Audio - Do Not Repeat | eICU audible announcement is made 1 time and does not repeat. |
Release: 2025-Q1-1 (Hotfix 1)
Date: 2/12/2025
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-1330 | Chromium unmute bug |
Issue has been resolved via a solution from LookDeep. Google is expected to resolve this in release 134. Bug in chromium that is preventing remote audio tracks from muting. https://issues.chromium.org/issues/395060199 |
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Release: 2025-Q1-1
Date: 2/3/2025
Fixed & Improved
| Issue | Summary | Release Notes |
| LD-1253 | Edit video device page fails to load unless user has "Manage video devices" permission |
Issue has been resolved and access restored. |
|---|---|---|
| LD-1307 | Resize Video Visit => Block Disappears | Issue has been resolved. Resize button works as expected. |
NEW
| Issue | Summary | Release Notes |
| LD-1143 | Add User Reporting, Update Reporting Permission | New Role privilege in “User Reports’ section:
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|---|---|---|
| LD-1205 | Dedicated page for Browsing and Downloading Video Summaries | Administrators can now download video summaries on demand via the Patient - view/edit “Video Summaries” subtab. Options are available to download the videos at 60x immediately or slowed to 6x with a 5-10 minute processing time. |
| LD-1221 | Timeline Enhancements | A Patient Timeline is now available as a subtab within the Patient View/Edit page. This provides a summary of the last several hours of patient activity including: Talking to the patient, Alarms, Events, Video Visits, Announcements and the use of the Privacy Curtain. |
| LD-1225 | Team Mode: Reload Status Button | Within Team Mode, a “Reload Status” button has been added. This will refresh all the content on the page without interrupting the live videos. |
| LD-1226 | Observer Attention Notification | Within Team Mode and Infinity watch pages, if there is no activity for N minutes the user will receive a pop-up notification: “Are you still observing patients”. If it’s not acknowledged after an additional N minutes an audible ding is added. For Team Mode, this will only active if there are patients on their page (ie. if you transfer them all or do not have any patients, this is not applicable) These activities are logged. |
| LD-1239 | Update defaults for Safety Zone thresholds | Updated the Safety Zone threshold to be less sensitive and reduce false positives. |
| LD-1243 | Enable Input Switching for LVU (using an external adapter) | With the addition of our hardware adapter, we are now able to manage the TV input (HDMI 1, HDMI 2, etc). This enables seamless switching between the TV input that a patient may be watching and a two-way video visit with a virtual RN, clinician or family member. |
| LD-1252 | Notification to Virtual Sitting video block when a video visit is in progress | New alert enabled on Live Video blocks: “Video Visit in Progress”. A common use case is Virtual Nursing video visits when a patient is also being watched for virtual sitting or has a fixed camera for Infinity Watch. |
| LD-1257 | Added Icons to Live View Dashboard | The Live View Dashboard is now available. Most useful for managers to get a comprehensive view of all active patient monitoring sessions.
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| LD-1274 | Video Browsing Page for Recordings | A new Video Recording summary page is available to administrators with the “View Video Recordings” permission. This page shows all “Alarm” events that have occurred and are available to be downloaded. # seconds prior to the events and # seconds after each event are recorded. Videos include audio and are unblurred. Alarm records are auto-deleted after 24 hours. |
| LD-1284 | Updated Design of Patient Page | The Patient view/edit page has been redesigned to improve ease of use and navigation. |
| LD-1286 | Promoted several features to all users | The following features have been promoted for all users to access.
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| LD-1295 | Report a Problem: Enhancements | Enhance Customer Support Ticket System We have significantly enhanced the customer support ticket system. Previously the process opened a ticket with your description of the issue and created a ticket with an email confirmation to you. This has been enhanced to automatically provide the support team with all the applicable logs and system configuration when the ticket was created. It will also include applicable screenshots with all PHI redacted. This will significantly assist in recreating the issue and understanding exactly what was happening at the event's time. |