Virtual Nursing - Connection Issues (Audio)

Virtual Nurse / Provider Side

CORRECTIVE ACTIONS

When the window opens, you can hear the patient but they can not hear you.  Hit the Talk button to talk to the patient.

Patient Side

CORRECTIVE ACTIONS

Ensure the volume has not been turned down.

  • If neither of these actions are successful in resolving audio issues attempt to disconnect and reconnect. 
  • If the issue persists, contact support.
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