Virtual Sitting - Best Practices

General

• Always use a Chrome or Edge browser as these are the only certified browsers.
• Always start LookDeep via the desktop icon

• 

• Use the supplied microphone headset. Avoid using your own bluetooth headset or airpods.
• Leave active Monitoring sessions running. Stopping an active monitoring session will not solve a video connection issue. Please consult the Troubleshooting Guide.
• Review the Troubleshooting Guide in the binder and linked on the Home page

Shift Change Guidelines

• Log into LookDeep Patient Central
• Setup your View: a Shared View, your own Flex View or a custom View
• Ensuring the correct number of patients
• Arrange them on the screen as you desire
• Familiarize yourself with each patient
  • Patient name
  • Reason for monitoring
  • Any clinical notes
  • Primary language
• Get a verbal handoff report from the off going virtual monitor
  • It is essential to get a full debrief on all patients that you will be monitoring from the off-going virtual monitor. This information will augment your own familiarization with the patients. You are looking for information such as:
    • Patients that have required verbal interventions
    • Patients that have been inactive for an extended period of time
    • Any specific Events that occurred on the previous shift